Job Overview
At our business center, this individual must have a passion for small business and a natural curiosity about businesspeople. We love being involved in the success of our clients. Our culture is fast-paced, entrepreneurial, creative, fun, efficient and supportive of a work-life balance.

Job Requirements and Responsibilities

This individual is required to be a sales and customer service/hospitality professional who loves working with clients and growing business relationships: they can work independently with little supervision but have a strong commitment to the team and our company vision: success for our clients. They also have a penchant for administrative detail and a strong work ethic. They are responsible for closing new sales opportunities, growing existing client revenue, seeking out new leads/prospects and retaining clients. This person must understand a growing business environment and be willing to wear many different hats to get the job done.

The Sales/Customer Service/Hospitality Professional is responsible for the overall financial performance of the location as follows:

• Vibrant, professional, and energetic attitude, willingness to perform and get things done
• Impeccable lead follow up and focus on the sales funnel
• Ability to close sales
• Setting proactive strategies to meet/exceed location goals
• Reporting sales, goal progress and location performance accurately and in a timely manner
• Pursuing opportunities for new business, actively seeking referrals, and growing existing client revenue.
• Networking and establishing relationships with potential new clients
• providing success stories and client updates to marketing team for publishing on the OE website and through social media
• Updating CRM computer software regarding sales for your location
• Ability to present product/services with knowledge and confidence

Client Relations

You will provide a high level of customer service to our clients while fostering a professional business-networking environment by:

• Greeting clients and their guests in a professional manner and by name when possible
• Scheduling client meeting room requests
• Developing a good understanding of the clients' business in order to provide a high level of service
• Making new client introductions within the location
• Matching prospective client needs with our services
• Troubleshooting tech issues for clients with the help of our tech support staff

Site and Administrative Responsibilities

• You will provide prospective clients with information about our facilities and virtual office services, and be responsible for leasing space to our clients
• Give office/location tours and show available offices and conference rooms to prospective clients
• Complete client sign-up process for all spaces and virtual office services

Location Management and Maintenance

Sales/Customer Service/Hospitality Professionals are proud of their location and keep it very clean, always maintaining a professional appearance in all areas of their facility and must always be 100% business ready.

Additional Qualifications and Responsibilities

• Must be comfortable and have fluency using Apple computer products and have the ability to learn and use many different software platforms: Yardi Kube, HubSpot, Teams
• 2 years (minimum) experience in customer service/sales, office leasing or executive/sales administration roles required
• Ability to interface with many different client types in a busy front office setting, while juggling multiple priorities
• Must have a professional appearance and attitude, and ability to work independently with little supervision
• Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.