Position Summary:

We are seeking a dynamic and detail-oriented Office Manager to oversee the daily operations of our busy optometry office. The ideal candidate will be organized, possess excellent customer service skills, and have a strong understanding of both clinical and administrative aspects of an optometry practice. As we are currently a small operation, this position is multifaceted and requires a candidate who can perform multiple roles including optician duties and pre-testing of patients at times.

Key Responsibilities:

Office Management:

• Oversee the day-to-day operations of the office, ensuring a smooth workflow and a positive patient experience.

• Manage patient scheduling, including coordinating appointments, confirming appointments, and managing any scheduling conflicts.

• Handle patient inquiries, complaints, and concerns in a professional and courteous manner.

• Supervise and train office staff to ensure efficiency and adherence to office protocols.

• Maintain a clean, safe, and organized office work environment.

Optician Duties:

• Assist patients in selecting frames and lenses that best suit their needs, lifestyle, and prescription.

• Conduct basic fittings of eyeglasses and adjust frames for proper fit and comfort.

• Explain lens options and coatings, providing recommendations based on patient needs.

• Educate patients on the care and maintenance of their eyewear.

• Ensure inventory of eyewear and contact lenses is updated, stocked, and organized.

Pre-Testing:

• Perform pre-examination tests such as visual acuity, intraocular pressure, retinal imaging, and other diagnostic tests as directed by the optometrist.

• Prepare patients for examination by obtaining medical history and performing basic screenings.

• Set up and calibrate diagnostic equipment for optometrists.

• Assist the optometrist with diagnostic equipment as necessary during patient exams.

Billing & Coding:

• Perform accurate medical billing and coding for insurance claims and patient payments.

• Verify patient insurance benefits, ensuring that services provided are covered.

• Submit insurance claims electronically and follow up on unpaid claims.

• Track and reconcile patient payments and insurance reimbursements.

• Maintain up-to-date knowledge of ICD-10, CPT, and other relevant coding and billing procedures.

• Ensure that all patient records and financial transactions are accurately maintained and compliant with privacy laws.

Qualifications:

• High school diploma or equivalent required; associate’s degree or certification in medical office management preferred.

• Minimum of 2 years’ experience in an optometry office or medical office environment, with a background in both clinical and administrative tasks.

• Strong understanding of medical billing and coding procedures (ICD-10, CPT).

• Proficiency in office software and medical management software (e.g., EHR systems).

• Ability to multitask and prioritize office needs.

• Exceptional interpersonal skills and a strong commitment to excellent patient care.

• Detail-oriented, with excellent organizational and communication skills.

Working Conditions:

• Full-time position (up to 40 hours per week)

• Competitive salary

• PTO

• Free eye exams and discounted products

If you're a highly organized, customer-oriented professional with experience in optometry and a strong passion for providing excellent patient care, we'd love to hear from you!

To Apply: Please submit your resume and a brief cover letter explaining why you're a great fit for the role.